Customer Service Review

It is the goal of the Planning and Building Department to provide excellent service that exceeds our customer's expectations. It is not always easy to make everyone happy in our business. We must balance the overall community interests reflected in our Plan and Codes with each customer's individual plans and desires. But we are committed to working with you as a partner as you pursue your personal and business goals in Tulare.

Please take a few minutes to let us know about you and your experience with our staff.

1. Which of the following describes you: (Please check all that apply)

Tulare Resident
Tulare Businessperson
Builder or Contractor
Design Professional
Prospective Resident or Business
Other

2. What types of services were you seeking: (Please check all that apply)

Building Permits
Certificate of Occupancy
Development Plan Approval
Rezoning or Special Use Permit
Variance
Home Occupation Permits
Sign Permits
General Information
Other

3. What type of contact(s) did you have with our staff: (Please check all that apply)

By Telephone
Over the Counter
In a Meeting
In the Field
Other

4. How often do you contact our staff:

This was my first time
I have contacted the department times per

5. The person(s) that I worked with: (5 = best)

  1 2 3 4 5 N/A
Helped me understand the City's codes and procedures
Anticipated aspects of my project or issue which I had not foreseen
Helped guide me through the complete permit or approval process
Seemed to understand the important factors related to my request
Clearly explained issues important to the success of my request
Made me feel that they cared about my needs and concerns
Personally followed up on my request (if applicable)

6. Comments:

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Your Name: 
Address: 
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Daytime Phone: 
Email Address: 
 
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